Remote Maintenance Support (RMS)

Remote Maintenance Support (RMS)

Workshop visits prepared in advance: RMS provides you with access to the latest maintenance-relevant data of telediagnostics Mercedes-Benz vehicles. This information can be used in your own application. For example, to offer a customer solution that requires maintenance information for workshop visits. The data is available remotely, so the vehicle does not need to be on site.

Note:

The vehicle-generated telediagnostic data is output via a programming interface (API), which outputs the data in JSON format. This means: The vehicle-generated telediagnosis data must be integrated into an application for use by a technician / workshop / customer / third party etc. The use of Remote Diagnostics Support (RDS) and Remote Maintenance Support (RMS) requires the end customer to use a connectivity service in conjunction with an enabled telediagnostic service. In addition, the Third-Party Interface service must be enabled. Finally, the end customer's consent to the independent operator's use-based data access is required.

Important:

In order to purchase and use the product, it is required to register on Mercedes-Benz Developer Portal and to create an application. The programming interface can be accessed HERE . In addition, the indication of a certain purpose is required that informs end customers about the use of their data. The purchase of the data flatrate in the Service-Information Mercedes-Benz Trucks Portal can only be made after this step has been completed. It requires the entry of a 32- digit code (Project-ID) that you receive when the application is created on Mercedes-Benz Developer Portal.

A detailed documentation about the usage including user advice is available at RMS Documentation