TIPS is a web-based, global knowledge exchange application for technical information and solutions for a wide range of complaints across all service levels, as well as providing comprehensive product support.
TIPS helps resolve complaints by providing solution descriptions. This reduces the time and costs associated with service requests.
TIPS uses symptom-based search – the customer's perspective is paramount. When an error code is present, a Tips document can be opened directly – a direct path to the solution.
TIPS is a universal, web-based data processing system that supports the worldwide exchange of technical information, expertise and solutions.
Benefit from a user interface that has been adapted to Mercedes-Benz Trucks and unique vehicle identification across all Mercedes-Benz Trucks applications. Thanks to links between TIPS, Parts Information, Workshop Information and Operation Time, in many countries it is also possible to transfer vehicle context and attributes such as part numbers, work and repair instructions directly to the linked application. This provides access to targeted information without any need for further research.
TIPS is the communications system providing the most up-to-date assistance in searching for symptoms. It features technical product repair information for Mercedes-Benz trucks and is updated every day. Information is quickly and readily available via the easy to use search function.
