ISO Navigation
1.0 User authentication, authorization and administration
1.1 Register Independent Operator for use of the Vehicle Manufacturer RMI system
How can I register for the Service-Information Mercedes-Benz Trucks Portal? Click on REGISTER on the landing page to register a new service operation for using the Service-Information Mercedes-Benz Trucks Portal. Do you need help with registration? Here you will find answers to some frequently asked questions about the registration process. Note: Registration is always free of charge for you.
FAQ Registration
https://xentry.daimlertruck.com/umas/registration/#/new-org
1.2 Register Independent Operator employee for use of the Vehicle Manufacturer RMI system
After you have registered your company, you can create a user for this operation in the registry.
https://xentry.daimlertruck.com/umas/registration
1.3 Maintain Independent Operator status
Operating data can be updated at any time after successful registration. Please note that this may entail inspection processes that can take several working days.
https://xentry.daimlertruck.com/umas/registration
1.4 Maintain user status
After successful registration, a user can request administrator rights by successfully completing the ident process. Administrator users can create and administer additional users for operation. They can also define additional administrator users.
https://xentry.daimlertruck.com/umas/registration
1.5 Request to delete the registration of an Independent Operator employee
An administrator user can delete users, himself or his operation. Note: If you delete your last existing administrator user and your operation, you will not be able to access the benefits of the Service-Information Mercedes-Benz Trucks Portal.
https://xentry.daimlertruck.com/umas/registration
1.6 Login to Vehicle Manufacturer RMI system
After successful registration, click on the landing page to sign in
Homepage
1.7 Grant access to security-related RMI
You can find information in the SERMI information section. If you are not registered already please register first.
SERMI
2.0 Payment for RMI
The payment of the RMI products in the Service-Information Mercedes-Benz Trucks Portal is made either by credit card (Mastercard/Visa) or via online payment (e.g. PayPal). The prices can be found in the price table of the respective products.
3.0 Vehicle identification
3.1 Vehicle identification through use of the VIN
Our RMI products enable you to display workshop information in a vehicle-specific manner by entering the VIN in the respective applications.
Workshop Information
Parts Information
3.2 Vehicle type identification via product features
Due to technical restrictions, we can only provide you with vehicle-specific documentation by entering a vehicle identification number (VIN) in the respective applications. In addition, it is possible to define vehicle construction samples via product characteristics in the respective applications (e.g. by selecting the series and further selection). However, this is not recommended as this does not guarantee a vehicle-specific selection of RMI.
4.0 Provide selection methods for RMI
4.1 Select information type
Our RMI products enable you to display workshop information in a vehicle-specific manner by entering the VIN in the respective applications.
4.2 Search by standardized terms
In the respective applications you can search for standardized terms. However, this depends on the functionalities of the application.
4.3 Navigate using product structure
In the respective applications you can access Repair and Maintenance Information by navigating through the standardized vehicle product structure (vehicle, system, subsystem, component).
4.4 Select by document identifier
Depending on the type of information, you can identify specific documents in the applications with the help of a unique document ID and get directly to the document. For example, a unique Workshop Information document ID allows you to quickly and conveniently jump to the document in Workshop Information.
Workshop Information
5.0 Retrieve information packages
5.1 Workshop procedures
We offer a variety of workshop solutions in the Service-Information Mercedes-Benz Trucks Portal. An overview and product descriptions can be found at the workshop solutions overview page. Note: To access the respective types of information, you must acquire the appropriate usage permissions.
5.1.1 General workshop procedures
General workshop procedures are available as part of the Workshop Information and Operation Time applications.
Workshop Information
5.1.2 Body repair procedures
Body repair procedures are available as part of the Workshop Information and Operation Time applications.
Workshop Information
5.1.3 Temporary repair procedures
Temporary repair procedures are not applicable for Mercedes-Benz Trucks.
5.1.4 Preparation for PTI
All relevant information for accessing PTI data is avaibale as part of the dedicated PTI page.
PTI5.2 Wiring diagrams
Circuit diagrams can be found in the Workshop Information application.
Workshop Information5.3 Technical service bulletin
This information is available as part of TIPS.
TIPS5.4 Recall information
EWR / EFTA / UK / Switzerland: Vehicle recall information can be found on the portal at
Recall
Turkey:
For vehicle recall information, see: https://www.mercedesbenzturk.com.tr/kamyon/gonullu-geri-cagirma
China:
For vehicle recall information, see: https://www.samrdprc.org.cn/
5.5 Maintenance schedule
All relevant information regarding maintenance schedule is available in the Workshop Information application. Workshop Information
5.6 Spare parts
5.6.1 Spare parts (identification)
Information about the location of spare parts can be found in the Parts Information application.
Parts Information
5.6.2 Spare parts (access)
Original Mercedes-Benz Trucks spare parts can be ordered via My PartsHub.
For more information on My PartsHub visit:
My PartsHub
5.7 Accessories
5.7.1 Accessory information factory fitted (included in general RMI)
Factory-fitted accessories are included as part of the Workshop Information application.
Workshop Information
5.7.2 Accessory information partnered with a Vehicle Manufacturer part number
Information about the location of accessories with a Mercedes-Benz part number can be found in the Parts Information application and can be ordered via My PartsHub.
Parts Information
5.7.3 Fitting information for accessories with no Vehicle Manufacturer part number
Mercedes-Benz Trucks does not provide installation instructions for accessories with no Mercedes-Benz Trucks part number.
5.8 Labour times
Information about repair times can be found in Operation Time.
Operation Time
5.9 Converted vehicles
The bodybuilder portal provides you with all the information and applications you need, as well as detailed descriptions of processes, methods and tools that are important for your vehicle solutions.
Body Builder Manufacturer
5.10 Special tools
For more information please refer to the dedicated Special Tools section.
Special Tools
6.0 Vehicle Diagnostics
6.1 DTC resolution
Resolving diagnostic trouble codes is a function of our diagnostic solutions. For more information, please refer to the product information page.
Workshop Information
6.2 Vehicle Manufacturer symptom
The resolution of manufacturer entries (here symptoms) is a function of our diagnostic solutions. For more information, please refer to the product information page.
Workshop Information
6.3 Integrated diagnostics
As an integrated diagnostic solution, we offer you the Daimler Truck Diagnostics PassThru.
7.0 Updating, replacing and tuning of modules
7.1 Updating and replacing modules
Updating and replacing modules requires access to Daimler Truck Diagnostics PassThru and Workshop Information.
Diagnostics
7.2 Tuning kit
Mercedes-Benz Trucks does not supply ECU tuning software.
8.0 Electronic maintenance history
The electronic maintenance history is realized with Maintenance Documentation.
Maintenance Documentation
9.0 Repair assistance technical support
Workshop Information
TIPS
ASTIS
10.0 Request contact for specific RMI
10.1 Electronic tool information (Diagnostic, Reprogramming, VCI)
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.2 Test equiment and diagnostic tool manufacturers
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.3 Training material (delegate information)
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.4 Redistributors
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.5 Republishers
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.6 Inspection and testing services
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.7 Alternative fuels retrofit systems
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.8 Engine and components remanufacturing
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.9 Component and parts manufacturers
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
10.10 Validation of independently developed non-proprietary VCIs
We offer access to special technical information for customer groups in accordance with legal regulations.
Contact
11.0 Courses and training information
Training