News

Soon Daimler Truck Remote Diagnostics (DTRD) will replace XENTRY Remote Diagnosis (XRD). The handling of DTRD remains similar, so no additional training will be required.

Please be aware that after the go-live of DTRD, XRD will be sundowned for Daimler Truck content.

Ab dem 20.11. wird das Digital Service Booklet Truck (DSB) durch Maintenance Documentation abgelöst. Bereits jetzt kann es für einige Nutzer zu Einschränkungen in der Nutzung des DSB kommen. Die in dieser Zeit durchgeführten Services können nach dem Go-Live von Maintenance Documentation nachgetragen werden.  

Für Fragen wenden Sie sich an den Support unter:   https://retailsupport.daimlertruck.com/aftersales

We are happy to inform you that SERMI will go live in France on 01.11.2024!  

The Go-Lives for Poland and Italy have been postponed to a later date. We will keep you posted on any further updates.  

This guide provides step-by-step instructions on how to reset your Multi-Factor Authentication (MFA) method used to log into your XENTRY Truck applications via Daimler Truck Business ID.

Step 1: Access the Daimler Truck Business ID Login Page

Begin by navigating to the login page of the Daimler Truck Business ID portal.

Step 2: Log In with Your Credentials

Enter your user ID or email address and password in the corresponding fields, then click "Continue."

Step 3: Choose Your MFA Method

Select your preferred Multi-Factor Authentication method and confirm your choice by clicking "Continue."

Recommend: Use Microsoft Authenticator by selecting "Authenticator."

Alternative methods include SMS (via a six-digit code) or phone call verification, and email verification with a six-digit code

Step 4: Initiate the MFA Reset Process

For the "Authenticator" option, select the prompt "Lost access to authenticator app?" to begin the reset.

Step 5: Request an Email Verification Code

Enter the Email Address associated with your account and click "Send verification code."

Step 6: Check Your Email for the Code

Open your email inbox and locate the email from Daimler Truck Business ID with the verification code.

Please keep in mind to also check your spam folder if you did not receive an email in your inbox. The verification code will be valid only for a short period.

Step 7: Enter the Verification Code

Return to the MFA reset page, input the verification code, and click "Verify code."

Step 8: Set Up Your New Authenticator MFA

Once your code is verified, you'll be directed to the MFA setup page. Use your mobile device to scan the displayed QR code or enter the provided key into your MFA app. Enter the generated verification code from your app and click "Continue" to complete the reset.

Note:

If you don’t have an MFA application, download one, such as Microsoft Authenticator, from your app store.

Congratulations! You have successfully reset your MFA method.

Users who access both Daimler Truck and Mercedes-Benz systems, or exclusively Daimler Truck systems, have received an email from   projectumasandcrisp@mailings.daimlertruck.com  regarding the next steps for the migration to all-new UMAS DT. The email outlines the actions required on your part as a user. Please check your inbox and follow the provided instructions.

Below is a brief summary of the key points:

On October 17, 2024, the all-new UMAS DT (User Management After Sales Daimler Truck) application will go live and replace the old UMAS (Mercedes-Benz & Daimler Truck).  

Your user profile and roles remain unchanged, account information and master data will be taken over.

Starting October 11, 2024, you will receive an email from   umas-support@daimlertruck.com  umas-support@daimlertruck.com with your new Daimler Truck user ID and initial password required to access Daimler Truck applications via the DT IAM login.

As of this change to your new Daimler Truck User ID and new password for Daimler Truck applications you will be required to set up additionally a new multi-factor authentication via Microsoft Authenticator or an alternate email-address as the former authentication via PINGID will no longer be possible.

If your current user account has access to both Mercedes-Benz and Daimler Truck applications, you should have already received an email from noreply@mercedes-benz.com last week with your new user ID and initial password for Mercedes-Benz applications. Please ensure that you follow the instructions in that email and reset your password within 11 days of receiving it.

Starting October 17, 2024, the new UMAS DT will be available for all truck-specific use cases.

Starting October 17, 2024, log in to Daimler Truck IAM with your existing user ID. When you log in for the first time (e.g. in UMAS DT), select "Forgot your password? (Define password after migration)" and assign your password. You may choose the same password you used previously.

Starting Q2/2025, the login process for additional Truck After-Sales applications (Daimler Truck Diagnostics, XENTRY Truck etc.) will be gradually transition from MBAG/Alice to Daimler Truck IAM. These applications will adopt the new Daimler Truck login screen from the time of the changeover.

Applications that have not yet switched, are recognizable by the MB login screen. Your new Truck User ID will then also be valid there.

From September 20 to October 17, 2024 UMAS self-service functionalities (incl. new user registrations) will be unavailable for all Daimler Truck Users due to the system migration from Mercedes-Benz to Daimler Truck.

During this period, new user registrations can be manually triggered with the help from the Daimler Truck support team via

commercialadmin.pool-id@daimlertruck.com

The purchase of products and time slices will not be impacted during this transition and can continue as usual via the Service Information Mercedes-Benz Trucks Portal.

From October 17, users will be able to gain access to truck-related aftersales services via the newly established Daimler Truck UMAS platform. The new platform's URL will be shared once available. Please check this news page for further updates on the UMAS migration.

Truck-only users will retain their current accounts, organizations, rights, and roles for future access to Daimler Truck AG systems. Shared users will receive new user IDs and credentials while retaining their current rights and roles.  

If you have any further questions, please feel free to get in touch with our Daimler Truck support team via

commercialadmin.pool-id@daimlertruck.com

The Expert Parameterization Tool (EPT) is a new, web-based application that will be used to carry out manual truck parameterization in workshops in the future. The tool can only be used for trucks. Buses are not supported.

In order to comply with the new "SUMS" regulations, the parameterization process has been further developed. Thanks to EPT, the parameterization can be prepared before the workshop visit and the vehicle’s time spent in the workshop can be minimized.

Preconditions:

In order to trigger the parameterization and bring it to the vehicle, Daimler Truck Diagnostics is still required as a physical connection.

To use EPT, the diagnostic flash role "DTDIAG.TRUCK.WORKSHOP.INITIALSTARTUPDIAGNOSTICS.ISP" is sufficient and is already a prerequisite for all other functionalities of parameterization and flashing.

How to use EPT:

The switch to EPT will start with the new ODX ECUs and will then be successively made available for the old ECUs as well. For more information please refer to the  EPT Quick Guide (PDF).

In the transition phase, mixed parameterizations (DTD & EPT) may exist on a vehicle – especially in the case of body builders.

The familiar parameterization via DTD is no longer possible after the respective control unit has been converted.

You can reach the EPT site in the following ways:

• Via the direct link:  Daimler EPT
• Via the link in DTD in the info screen below "Adjustments"

Support & Questions

If you have any issues or questions, please create an XSF ticket to contact technical support:

pool-id.diagnosticsupport@daimlertruck.com

We are happy to inform you that the SERMI implementation date for April 2024 is final for the following countries:

• Germany
• Austria
• Belgium
• Luxembourg
• Netherlands
• Portugal
• Spain

Furthermore, the European Commission and ACEA have chosen to postpone the June implementation to a later date. The new date will be determined after the evaluation of the April release.

XENTRY TIPS becomes XENTRY Truck TIPS. The application is now being taken over by Daimler Truck AG. XENTRY Truck TIPS is a 1:1 copy of the current XENTRY TIPS system, all truck-relevant functions remain available and no additional training is required.

The global rollout will take place on 25th of March 2024. All XENTRY Truck TIPS user rights, licences and settings are transferred automatically, there is no action required.

As of March 2024, there will be an updated scheme for ISPs to request Daimler Truck Diagnostics Flash and FBS4 base rights rights separately. These changes will apply for new ISP requests. Existing ISP flash and FBS rights will remain active and are migrated automatically.

Until now, the DT DIAG Flash User ISP role enabled initial startup routines especially with key calculation for powertrain control units, Software reprogramming, parameterization, and base rights FBS4 with component replacement and blocking key chains.

The base rights FBS4 (with component replacement and blocking key chains) for ISPs will no longer be included into the DT DIAG Flash User ISP role. ISPs can now request base rights FBS4 as well as FBS4 extended rights (for key programming and key track enabling) via the user application form ‘FBS4 Online Services Daimler Truck AG’.

Please note, that it is mandatory to provide the training certificate T1938F or T2226W (handling of the Daimler Truck Diagnostics processes and the proper awareness of TRP (theft-relevant parts) including vehicle keys) to successfully receive the FBS4 extended rights.

For Daimler Truck Diagnostics, a new firmware (version 1940) for the VCI will be available with immediate effect.

The firmware update will be rolled out in three waves. The first wave will be available to the Daimler Truck Diagnostics Kit 1, the second to the VCIs of the Platform Independent Systems and last, from February 5th the migrated XENTRY Diagnosis Kit 3 and 4.

The update is necessary to continue working with the VCI.

Please note:

This firmware update sets a "marker" in the VCI, which configures the VCI as a Daimler Truck VCI. Therefore, if you install the Daimer Truck Diagnostics VCI firmware on a XENTRY VCI:

IMPORTANT: No further car and VAN diagnostics can be carried out afterwards

A recovery to XENTRY VCI firmware is not technically possible! Once the update has been installed, the VCI can no longer be reverted to the XENTRY Diagnosis firmware.

IMPORTANT: Please make sure that only those VCIs that are to be used for Daimler Truck Diagnostics in the future receive the firmware update.

The migration phase to Daimler Truck Diagnostics software will take place between 18.12.2023 and 10.01.2024. The migration is critical to enable diagnosis kits & XENTRY Pass Thru with existing Truck and / or Bus StartKey for Daimler Truck Diagnostics. For successful migration, the following actions are crucial:

XPTEU:

XENTRY Pass Thru will not be migrated automatically, a manual deinstallation of the software package and installation of the new Daimler Truck Diagnostics Pass Thru setup will be required:

In case of problems during the migration, please contact us via the Service-Information Mercedes-Benz Trucks Portal:   Contact

Please carefully read the corresponding migration guide and follow the step-by-step instructions:

Diagnosis Hardware:

Please make sure, that all devices are online at least once a day during the whole migration phase (18.12. – 10.01.). For further information, please refer to the corresponding migration guides and follow the step-by-step instructions:

The all-new Daimler Truck Diagnostics Shop for ordering diagnostics hardware (German market only) was recently launched.

The Daimler Truck Diagnostics Shop has officially gone live for ordering diagnostic hardware in Germany through our sales partner, Arvato SE. Please refer to the Diagnosis Hardware page for further information.

To execute theft relevant diagnostic processes, users must authenticate for the new Daimler Truck SERMI Role via UMAS as of 1st October 2023 and must still meet all the following known prerequisites:

• Valid Mercedes-Benz Trucks Standard Diagnosis Role (requestable via UMAS)

• Valid Mercedes-Benz Trucks Flash Role (requestable via market form)

• Confirmation of successful participation in Mercedes-Benz Trucks Flash- and FBS-eTraining for ISPs (requestable via: Truck Training Platform)

Additional Markets Rollout: Please be informed that as of August 18th, 2023, the following new market pages are available: Australia & New Zealand

The due date for SERMI implementation has been postponed by the European Automotive Manufacturers Association ACEA and the Independent Operators Associations to Oct. 1st, 2023, and will affect only one market (Sweden).

Other markets will follow subsequently with gradual implementation. More details have not been communicated yet. Stay tuned for more updates or check directly on: https://www.vehiclesermi.eu

Important information about the upcoming additional role in relation to SERMI, becoming effective for 3rd Parties (ISP) within the RMI Regulation as of end of July 2023, mostly known under “SERMI”.

Regulation (EU) N° 2021/1244, Regulation (EU) N° 2018/858 and Regulation (EC) N° 692/2008, which grant standardised access to technical information whilst establishing specific provisions for access to vehicle security features

Most important facts:

• The SERMI scheme will become operational on July 31st, 2023. Consequently, unrestricted access to security related information within Diagnostic Truck Software (only theft relevant diagnostic processes, e. g. immobiliser diagnostic will no longer be possible).

• Specific access procedures need to be executed by independent operators (ISP) and their employees to receive access to security related Diagnostic Truck Software.

• Go-live might vary on market level. For your market-specific go-live dates and further information thereto, please consult the most recent information on the official SERMI website: https://www.vehiclesermi.eu

• For German market only: additional information is available under https://www.serma.eu

• After successful SERMI registration with the respective Conformity Assessment Body (CAB), ISPs can authenticate via UMAS for the standardised access to Mercedes-Benz Trucks security related repair and maintenance information.

Users must meet all the following prerequisites:

• Valid Mercedes-Benz Trucks Standard Diagnosis Role (requestable via UMAS)

• Valid Mercedes-Benz Trucks Flash Role (requestable via market form)

• Confirmation of successful participation in Mercedes-Benz Trucks Flash- and FBS-training for ISPs (requestable via Truck Training Platform)

Important Information for the usage of Mercedes-Benz XENTRY Diagnosis Hardware with Mixed Startkeys (Daimler Truck and Mercedes-Benz data packages).

Startkeys expiring within 2023 will be automatically extended until the planned due date December 31st, 2023. There is no further action required. For technical reasons mixed Startkeys are no longer available as of January 2024. Either a Daimler Truck or a Mercedes-Benz Start Key needs to be chosen:

Customers selecting a Daimler Truck Start Key:

• Please inform Mercedes-Benz AG until the latest May 2023 (via XSF or email xentry.customer.support@mercedes-benz.com) by naming your system number and stating that you wish not to use a Mercedes-Benz Startkey.

• The Daimler Truck Startkey will need to be ordered at Daimler Truck AG directly. You will receive an update regarding the ordering process.

• You will keep your current rental device until the end of the recommended period of use of 42 months, but at most until the end of 2025. Rental devices will be returned to the current hardware contract partner, Mercedes-Benz AG until the end of 2025. As of January 2024, the new Daimler Truck software will be installed remotely on your devices.

Customers selecting a Mercedes-Benz Start Key:

• In this case no further action is required.
• The Daimler Truck Startkey will be deleted on your device accordingly.

*Further detailed information on new Daimler Truck diagnosis devices with a runtime starting January 2024 will be communicated in due time

Please note, that the following products will no longer be available starting 2024:

• XENTRY Parts Mobile App
• XENTRY Tips Mobile App

The purchase and use of these two mobile apps will no longer be possible as of 1st of January 2024. Therefore, we are already adapting the purchase options within the Service Information Mercedes-Benz Trucks portal.