Others
Support: Is it possible to reach the first-level support via phone?
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No. The support can only be reached via email or using the Contact Us form.
Where can I find support contacts?
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If you have questions about registration, order processing or payment options, please use the contact form. For all other questions, please contact the product support at the respective portals.
Training: Is there a training document or quick guide available?
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Yes. The current version of the quick guide for the Service Information Mercedes-Benz Trucks Portal is available via the website footer.
Browser: Which browser is recommended for the use of the portal?
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The latest version of Google Chrome or Microsoft Edge.
Workshop Training: Is a separate authorization required to access the Truck Workshop Trainings?
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The workshop trainings can be accessed via a link in the footer of the Service Information Mercedes-Benz Trucks Portal. A separate authorization will be required to access the workshop trainings.
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