Here you find news about our products and services.




Mercedes-Benz Trucks SERMI procedure

Important information about the upcoming additional role in relation to SERMI, becoming effective for 3rd Parties (ISP) within the RMI Regulation as of end of July 2023, mostly known under “SERMI”.

More Information

Regulation (EU) N° 2021/1244, Regulation (EU) N° 2018/858 and Regulation (EC) N° 692/2008, which grant standardised access to technical information whilst establishing specific provisions for access to vehicle security features


Most important facts:
  • The SERMI scheme will become operational on July 31st, 2023. Consequently, unrestricted access to security related information within Diagnostic Truck Software (only theft relevant diagnostic processes, e. g. immobiliser diagnostic will no longer be possible).

  • Specific access procedures need to be executed by independent operators (ISP) and their employees to receive access to security related Diagnostic Truck Software.

  • Go-live might vary on market level. For your market-specific go-live dates and further information thereto, please consult the most recent information on the official SERMI website:

  • For German market only: additional information is available under

  • After successful SERMI registration with the respective Conformity Assessment Body (CAB), ISPs can authenticate via UMAS for the standardised access to Mercedes-Benz Trucks security related repair and maintenance information.

Users must meet all the following prerequisites:
  • Valid Mercedes-Benz Trucks Standard Diagnosis Role (requestable via UMAS)

  • Valid Mercedes-Benz Trucks Flash Role (requestable via market form)

  • Confirmation of successful participation in Mercedes-Benz Trucks Flash- and FBS-training for ISPs (requestable via Truck Training Platform)



!!Important!! XENTRY Diagnosis Hardware with mixed Startkeys - action required until May 31st, 2023!

Important Information for the usage of Mercedes-Benz XENTRY Diagnosis Hardware with Mixed Startkeys (Daimler Truck and Mercedes-Benz data packages).

More Information

Startkeys expiring within 2023 will be automatically extended until the planned due date December 31st, 2023. There is no further action required. For technical reasons mixed Startkeys are no longer available as of January 2024. Either a Daimler Truck or a Mercedes-Benz Start Key needs to be chosen:


Customers selecting a Daimler Truck Start Key:
  • Please inform Mercedes-Benz AG until the latest May 2023 (via XSF or email by naming your system number and stating that you wish not to use a Mercedes-Benz Startkey.

  • The Daimler Truck Startkey will need to be ordered at Daimler Truck AG directly. You will receive an update regarding the ordering process.

  • You will keep your current rental device until the end of the recommended period of use of 42 months, but at most until the end of 2025. Rental devices will be returned to the current hardware contract partner, Mercedes-Benz AG until the end of 2025. As of January 2024, the new Daimler Truck software will be installed remotely on your devices.

Customers selecting a Mercedes-Benz Start Key:
  • In this case no further action is required.
  • The Daimler Truck Startkey will be deleted on your device accordingly.

*Further detailed information on new Daimler Truck diagnosis devices with a runtime starting January 2024 will be communicated in due time



Sundown XENTRY Parts App & XENTRY TIPS App

Please note, that the following products will no longer be available starting 2024:

More Information
  • XENTRY Parts Mobile App
  • XENTRY Tips Mobile App

The purchase and use of these two mobile apps will no longer be possible as of 1st of January 2024. Therefore, we are already adapting the purchase options within the Service Information Mercedes-Benz Trucks portal.




Multi-Factor Authentication (MFA)

In addition to the personal login with user name and password, a second authentication factor will be required to carry out critical diagnostic activities.

More Information

Pour la mise en service, la programmation et le codage des calculateurs concernés par le vol (système d’autorisation à la conduite 4/FBS 4), vous aurez besoin d’une authentification à deux facteurs en plus de la connexion personnelle avec nom d’utilisateur et mot de passe, comme par exemple :

  • application pour smartphone ou
  • clé de sécurité USB

Veuillez vérifier si vous pouvez utiliser un smartphone pour l’authentification dans le cadre de vos activités quotidiennes et installer une application d’authentification si tel est le cas.  

Si l’utilisation d’un smartphone n’est pas autorisée dans votre entreprise, veuillez vous procurer une clé de sécurité USB auprès d’un détaillant en électronique ou directement auprès d’un clé de sécurité USB fabricant (important : cette clé doit prendre en charge la norme FIDO2).  

Veuillez noter que la livraison peut prendre plusieurs semaines en fonction du fournisseur.  

Pour vous aider à configurer l’authentification à plusieurs facteurs, nous mettons à votre disposition uneHelpCardcompacte à télécharger

Pour une aide étendue en cas de problèmes techniques avec l’application, veuillez établir un ticket XSF ; en alternative, si vous n’avez pas d’accès XSF, veuillez envoyer un e-mail à