ISO Navigation

On this page you will find the standardized navigation for the Service-Information Mercedes-Benz Truck Portal according to ISO 18541.

1.0 User administration

1.1 Operation registration

How can I register for the Service-Information Mercedes-Benz Trucks Portal? Click on "Register" on the landing page to register a new service operation for using the Service-Information Mercedes-Benz Trucks Portal. Do you need help with registration? Here you will find answers to some frequently asked questions about the registration process. Note: Registration is always free of charge for you.
Step-by-step instructions
Account FAQs

1.2 Creating users

After you have registered your company, you can create a user for this operation in the registry. This first user serves as your administrator user.
User Management Access System (UMAS)

1.3 Manage operations

Operating data can be updated at any time after successful registration. Please note that this may entail inspection processes that can take several working days.
User Management Access System (UMAS)

1.4 Manage users

After successful registration, the administrator user can create and administer additional users for operation. It can also define additional administrator users.
User Management Access System (UMAS)

1.5 Delete users

An administrator user can delete users, himself or his operation. Note: If you delete your last existing administrator user and your operation, you will not be able to access the benefits of the Service-Information Mercedes-Benz Trucks Portal.
User Management Access System (UMAS)

1.6 Login

After successful registration, click on the landing page to sign in
Homepage

1.7 Theft-relevant information

There are currently no special theme pages about this topic. If you have any questions, please check out the Webparts homepage. If you are not registered already please register first.
MB Trucks WebParts
UMAS WebParts Registration

2.0 Payment

RMI (Repair and Maintenance Information) products are currently available in the EEA, Switzerland, and the United Kingdom via the Service-Information Mercedes-Benz Trucks Portal. When you register via UMAS, you will be able to purchase usage rights for RMI products WIS, ASRA, Tips and Parts Information as well as Periodic Technical Inspection. Access to Remote Maintenance Support, Remote Diagnostic Support, XENTRY Pass Thru EU and the XENTRY Remote Diagnosis App requires additional authentification and registration via external websites.
The payment of the RMI products in the Service-Information Mercedes-Benz Trucks Portal is made either by credit card (Mastercard/Visa) or via online payment (e.g. PayPal/Alipay). The prices can be found in the price table of the respective products.
MB XENTRY Shop

3.0 Request a contact for special information

We offer access to special technical information for customer groups in accordance with legal regulations (EC 715/2007 and supplementary). In addition, there are currently no special theme pages about this topic.
Contact form

3.1 Information on electrical tools (e. g. diagnosis & VCI)

There are currently no special theme pages about this topic.

3.2 Manufacturers of test equipment and diagnostic tools

There are currently no special theme pages about this topic.

3.3 Training and further education documents

There are currently no special theme pages about this topic.

3.4 Redistributor

An overview of technical publishing information can be found here.
Technical Publishing

3.5 New editor

An overview of technical publishing information can be found here.
Technical Publishing

3.6 Examination and testing services

There are currently no special theme pages about this topic.

3.7 Retrofitting systems for alternative fuels

There are currently no special theme pages about this topic.

3.8 Processing of motor and components

There are currently no special theme pages about this topic.

3.9 Component and parts manufacturers

There are currently no special theme pages about this topic.

3.10 Testing of independently developed non-proprietary VCIs

There are currently no special theme pages about this topic.

4.0 Vehicle identification

4.1 FIN

Our RMI products enable you to display workshop information in a vehicle-specific manner by entering the FIN in the respective applications.
XENTRY Workshop Information System
Parts Information

4.2 Features

Due to technical restrictions, we can only provide you with vehicle-specific documentation by entering a vehicle identification number (FIN) in the respective applications. In addition, it is possible to define vehicle construction samples via product characteristics in the respective applications (e.g. by selecting the series and further selection). However, this is not recommended as this does not guarantee a vehicle-specific selection of RMI.

5.0 Types

5.1 Select information type

We offer a variety of workshop solutions in the Service-Information Mercedes-Benz Trucks Portal. An overview and product descriptions can be found at the workshop solutions overview page. Note: To access the respective types of information, you must acquire the appropriate usage permissions.

5.2 Finding a term

In the respective applications you can search for certain terms within the respective information type. However, this depends on the functionalities of the application.

5.3 Document ID

Depending on the type of information, you can identify specific documents in the applications with the help of a unique document ID and get directly to the document. For example, a unique WIS document ID allows you to quickly and conveniently jump to the document in WIS.

6.0 Select information packages

6.1 Workshop instructions

Workshop instructions such as repair instructions can be found in WIS. XENTRY Workshop Information System

6.2 Schematics

Circuit diagrams can be found in WIS. XENTRY Workshop Information System

6.3 Technical service bulletin

There are currently no special theme pages about this topic.

6.4 Callback information

EWR / EFTA / UK / Switzerland: For vehicle recall information, see WIS.

Turkey:
For vehicle recall information, see: Recall Information (Turkey)

China:
For vehicle recall information, see: Recall Information (China)

6.5 Maintenance

There are currently no special theme pages about this topic.

6.6 Spare parts

Information about the location of spare parts can be found in the Parts Information.
Tip: If you have access to WebParts, you can easily order original Mercedes-Benz spare parts.
Parts Information

6.7 Accessories

Information about the location of accessories can be found in the part information.
Tip: If you have access to WebParts, you can easily order original Mercedes-Benz accessories.
Parts Information

6.8 Repair times

Information about repair times can be found in XENTRY Operation Time .

6.9 Converted vehicles

There are currently no special theme pages about this topic.

6.10 Special vehicles

There are currently no special theme pages about this topic.

7.0 Vehicle diagnostics

An overview of all the diagnostic solutions we can offer you can be found here

7.1 Resolving error memory entries

Resolving fault memories is a function of our diagnostic solutions. For more information, please refer to the Diagnosis Solutions page.

7.2 Resolving manufacturer entries

The resolution of manufacturer entries (here symptoms) is a function of our diagnostic solutions. For more information, please refer to the Diagnosis Solutions page.

7.3 Integrated diagnostics

As an integrated diagnostic solution, we offer you the Xentry Pass Thru EU solution.

8.0 Updating and replacing modules

8.1 Updating and replacing modules

There are currently no special theme pages about this topic.

8.2 Voting set

There are currently no special theme pages about this topic.

9.0 Electronic checkbook

The electronic checkbook is realized in the product Digital Service Booklet .

10.0 Assistance for repair, technical support

There are currently no special theme pages about this topic.

11.0 Information on courses and training and further education

There are currently no special theme pages about this topic.

12.0 Download area

There are currently no special theme pages about this topic.